Beyond creating my own rules for time travel and a greater appreciation for specific movies / tv shows, this experience allowed me to grow substantially in my approach to the research process - and how important it is to include the user in that. While being a fictional task, the project provided similar principles to that of a present-day travel company.
Couple of "golden nuggets" gained through this sprint:
Zeit, a subsidiary of Richard Branson’s Virgin empire, is looking to design their new brand and set up an e-commerce responsive website so they can sell travel packages and tickets to different times. Zeit wants to make the selling of the tickets as easy as possible being that their travel offerings are a bit restricted and limited.
Our purpose is to create an experience that provides the user a seamless browsing to booking experience that eases any hesitations made possible with time travel.
Users want to book a time travel trip and know that it’s safe. How can one create the safety-net for booking a time travel trip through a site’s aesthetics / design and create a shared trustworthiness no matter the journey or time period? That's what we're gonna find out.
Create a site that is simple to navigate, research, and book a trip; doesn’t have hidden charges; and offers all-inclusive trips that take the worry out of planning, traveling, and spending time on vacation.
To build a brand and experience that travelers find comfort, safety, and reassurance that this is a vacation that is different from anything else out there.
I began the journey starting with comparative research in similar / related fields.
Working with a fictional time-travel company made me think creatively in connecting booking sites, trip brokers, and comic book and movie refrences when it came to the time travel aspects.
Following that initial research within the world of travel, I was able to craft a world-class script for interviewing folks within my circle of influence - two in-person and one remotely. Their responses and collected information would then shape what would become our primary persona, Amber.
Using Optimal Workshop, a card sorting study was coordinated with a total of 10 participants using 20 cards on August 23
Participants ranged from 23 - 37 years of age; averaged 5:49 in completing the study; 90% from the US; 10% from Canada.
This helped provide a good baseline of organization seeing how participants categorized liked items within the same or similar labels. There wasn’t a lot to standardize, however, time travel based items were generally grouped together; as were trip booking items; and things concerning the actual act and safety of time travel.
The dendrogram analysis helped me visualize how people generally grouped items together and from that what routes I could take in creating a site map, navigations, and where potential pages could be placed.
I really like dendrograms and how I can see what people were thinking in spite of the many categories created - that they each had similar thought processes in how they approached things. User input greatly supplied the proceeding routes in the journey as we moved towards the site map and wireframes.
This portion of the process is my favorite as everything done so far begins to take shape digitally - through branding, style choices / inspirations, and what will ultimately play into the site's overall design.
Taking inspirations from 60's travel posters, the time travel show, "Loki," and a retro-futuristic sense of style - all helped to create the design direction supporting the simplicity of "modern meets historical" and what users we're longing for in their travel experiences.
Usability testing was done through a mix of remote-only and remote-moderated tests through Maze, Otter.ai transcriptions, and built with two scenarios - to favorite a family-friendly cruise and to book a trip to the moon with rover add-on.
Most were able to complete tasks when moderated, however, some kinks in the prototype led to pain points when remote-only.
© Bobby Shaw 2021